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# Level 1 IT helpdesk technician

- **Company:** Coforge Limited
- **Location:** Sioux Falls, SD, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Common Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, TCP/IP, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/2_166517368

## About the Role

Skills - Windows OS, Microsoft Office Suite, ServiceNow, BMC Remedy, Technical Support, Help Desk Support, Basic Networking, * 1-3 years of experience in a Help Desk, Service Desk, or Technical Support role.

 * Strong troubleshooting skills related to Windows operating systems and Microsoft Office applications.
 * Experience working with ticketing tools such as ServiceNow and/or BMC Remedy.
 * Basic understanding of networking concepts, including TCP/IP, VPN, and connectivity issues.
 * Excellent verbal and written communication skills.
 * Strong customer service and problem-solving abilities. xrbllit
 * Ability to manage multiple support requests in a fast-paced environment.

## Description

* Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.
 * Diagnose and troubleshoot software, hardware, printer, and basic network-related issues.
 * Provide technical support for Windows OS, Microsoft Office Suite, and common desktop applications.
 * Guide users through step-by-step solutions and resolve issues in a timely manner.
 * Escalate unresolved incidents to higher-level support teams when required.
 * Accurately document incidents, troubleshooting steps, and resolutions in ServiceNow or BMC Remedy.
 * Follow up with users to ensure issues are resolved and customer satisfaction is achieved.
 * Maintain service records and technical documentation.
 * Ensure adherence to Service Level Agreements (SLAs) and organizational standards.
 * Collaborate with internal IT teams to resolve complex technical issues.
 * Deliver professional and customer-focused support while maintaining high service quality.
 * Stay updated on support tools, systems, and troubleshooting best practices.