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# Desktop Support Tier II

- **Company:** Everforth Apex
- **Location:** San Antonio, TX, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, CompTIA Network+, Hard Disk Drives, Microsoft Office, System Center Configuration Manager, Networking Basics, Software Tools, Microsoft SharePoint, Software Deployment, Virtual Local Area Networks, Network Routers, Office365, Firewalls (Computer Science), Microsoft Onedrive, Laptops, Cisco, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.dice.com/job-detail/3381ecce-4e90-49b2-bb60-f60437180a05

## About the Role

* Hands-on experience with imaging, deploying machines and troubleshooting
 * Experience with administration and support of PCs utilizing Windows 11 OS and Office 365 products
 * Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
 * Professional experience in customer service
 * Candidate must be detailed orientated
 * Good communication and documentation skills
 * Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
 * Overtime work may be required

PREFERRED QUALIFICATIONS:

 * IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate

PHYSICAL DEMANDS:

 * Ability to lift and carry up to 25 pounds
 * Ability to kneel and run cables under desks and other office furniture

## Description

POSITION SUMMARY: This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the client environment with a desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level III role., * Image PC's and deploy applications using SCCM

 * Install, replace and configure hardware, as well as install and configure all standard business and engineering software
 * Perform general user and copier location moves for existing setups
 * Perform hands-on advanced troubleshooting of Windows 11 OS, user desktops/laptops, printers, mobile devices, and peripheral devices.
 * Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
 * Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
 * Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
 * Documentation of IT processes to be utilized by the Service Desk and technical teams where needed