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# Help Desk Specialist

- **Company:** T-Rex Solutions, LLC
- **Location:** Fort Meade, MD, United States
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88653167/1

## About the Role

* One (1) year of demonstrated Help Desk experience required with a Bachelor's degree. Minimum three (3) years of Help Desk experience with an Associate degree. Minimum five (5) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable. Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+)
 * Active and transferable U.S. government issued TS/SCI with FSP security clearance is required.

## Description

T-Rex is looking for a fully cleared Help Desk Specialistto work on a program in the Fort Meade, Maryland area in support of the Intelligence Community.

Responsibilities:

The job duties of the Help Desk Specialist are as follows:

 * Rotating Shift work position: 7 days a week, 365 days a year. Generally, 4 days on, 3 days off, with 10 hour work days. No overnight shifts.
 * Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
 * Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
 * Document and communicate outage information to co-workers and customers.
 * Provide tier 1 and 2 responses to customer service requests received via phone, email, chat, and tickets.
 * Document all communications in a ServiceNow ticket system, escalate tickets as needed.
 * Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
 * Provide instructions on how to use services to both external and internal customers.