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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Administrator - **Company:** East Carolina University - **Location:** Greenville, NC, United States - **Salary:** $62,115.0 - $75,197.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Bioinformatics, Cloud Computing, System Configuration, Extract Transform Load (ETL), DevOps, Power BI, Cloud Services, Salesforce.Com, Software Testing Automation Framework, Data Processing, System Availability, Git, Integration Frameworks, Marketing Cloud, Mulesoft - **Published:** October 20, 2026 - **Apply:** https://ecu.peopleadmin.com/postings/97867/pre_apply ## About the Role Bachelor's degree or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. License or Certification Required by Statute or Regulation NA Preferred Education, Knowledge, Skills, and Experience * Prior experience with university or nonprofit CRM environments, especially with a strong focus on documenting configuration decisions, maintaining data quality, and supporting institution-wide business processes. * Ability to explain when and why declarative solutions are preferred, and to collaborate effectively with developers on programmatic builds, including supporting and maintaining programmatic functionality once deployed. * Experience providing production Salesforce support in an enterprise environment, including triaging issues, identifying root causes, and communicating clearly with both technical and non-technical stakeholders. * Salesforce Certified Administrator credential is strongly preferred; additional certifications such as Education Cloud Consultant or Advanced Administrator are considered a plus. * Familiarity with compliance standards such as FERPA, HIPAA (as applicable), PCI, and institutional data handling policies, particularly as they relate to user access, data visibility, and platform configuration. * Demonstrated ability to create and maintain clear administrative documentation, including configuration rationales, standard operating procedures, and support knowledge articles. ## Description The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy. This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC., The Salesforce Administrator is responsible for configuring, operating, and supporting ECU's enterprise Salesforce environment as part of the centralized Enterprise CRM Platform Team. This role focuses on building and maintaining declarative solutions such as Flows, layouts, permissions, and validation rules, while collaborating with developers on programmatic functionality. The Administrator manages security and access controls, resolves Level 2 support tickets, and ensures platform reliability through documentation, testing, and participation in release readiness activities. Additional responsibilities include creating reports and dashboards, performing routine data quality tasks, and contributing to user adoption through targeted training and enablement materials. By partnering with technical and functional stakeholders, and working within sprint-based delivery and continuous improvement practices, the Administrator ensures that all configurations adhere to institutional security standards, support peak academic periods, and align with ECU's mission to deliver secure, scalable, and high-quality CRM solutions. The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy., + Salesforce (Education Cloud/EDA preferred; Service Cloud, Experience Cloud, Public Sector Solutions, Marketing Cloud as applicable + Agile Accelerator + DevOps tools: Git/SFDX, DevOps Center, Gearset, CI runners, test automation frameworks, including participation in multi-environment testing and release processes + Integration platforms: MuleSoft / ETL; SSO / IdP + BI tools: Power BI Special Instructions to Applicant East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full-time basis All degrees must be received from appropriately accredited institutions. Contingent upon availability of funds. The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy. This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC. Additional Instructions to Applicant In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable. Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement. Job Open Date 10/19/2026 Open Until Filled No Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. 10/28/2026 Initial Screening Begins Rank Level Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/92113 Nondiscrimination Statement East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.