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# Solutions Architect

- **Company:** WEST Inc
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, Big Data, Cloud Engineering, Apache Lucene, Distributed Systems, Python (Programming Language), Search Technologies, Apache Solr, TypeScript, Retrieval-Augmented Generation, Kubernetes, Low Latency, Golang
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/23_A320E2F7BA2118F5E34559AB04D0E5C7

## About the Role

To support their expanding customer base, we're looking for a Senior Solutions Architect to join the technical sales organization and help customers design, deploy, and scale next-generation search and AI systems.This role is ideal for someone who combines deep technical expertise with strong customer engagement skills - someone who enjoys solving complex distributed systems challenges while guiding customers toward successful outcomes.Your RoleTechnical LeadershipBecome a subject-matter expert in semantic search and AI-driven retrieval systemsDesign and deploy resilient, high-availability architectures capable of handling large-scale workloads and strict SLAsLead architectural reviews, migration assessments, and technical workshops focused on search, agentic AI, and RAG solutionsCustomer EngagementAct as a trusted advisor to technical and business stakeholdersRepresent the voice of the customer and provide structured feedback to influence product direction and roadmap decisionsSupport
proof-of-value engagements and ensure customers achieve optimal performance, throughput, and relevanceCross-Functional CollaborationPartner with Business Development to shape the technical components of GTM initiatives and solution offeringsWork closely with Engineering, Developer Relations, and Support to ensure a seamless customer experience across the lifecycleOperational & Systems ExpertiseTune complex distributed systems for performance and reliabilityNavigate procurement, infosec reviews, and technical contract discussions (MSAs, redlines, etc.)Contribute to best practices for cloud-native deployments, including Kubernetes-based environmentsWhat You Bring4+ years of experience delivering technical solutions in customer-facing rolesStrong ability to articulate complex technical concepts to diverse audiencesExperience with Python, Go, TypeScript/JavaScript, or equivalent languagesHands-on experience with enterprise sizing, pricing, and TCO modeling for distributed systemsFamiliarity
with Kubernetes and cloud-native deploymentsExperience navigating enterprise procurement and security processesStrong ownership mindset and excellent communication skillsNice to HaveExperience with vector databases or search technologies (e.g., SOLR, Lucene)Background in AI/ML, semantic search, or large-scale data systemsExposure to high-throughput, low-latency architecturesWhat's on OfferA remote-first, international team working on cutting-edge AI infrastructureCompetitive compensation, benefits, and additional perksFlexible working hoursHardware budget to choose your preferred setupOr refer someone