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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Asset Manager - Subject Matter Expert - **Company:** Unisys - **Location:** Washington, DC, United States - **Experience:** Experienced - **Contract:** Contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Systems Engineering, Firmware, Local Security Policy, System Center Configuration Manager, Queue Management Systems, Runbook, Service Pack, Symantec, Microsoft InTune, Information Technology, 3-tier Architectures, Servicenow - **Published:** October 20, 2026 - **Apply:** https://www.dice.com/job-detail/fa0646ba-9003-4892-b660-87b1f48a71a0 ## About the Role Education and Experience: A Bachelor's degree from an accredited college in a related discipline, with 2-4 years of prior relevant experience; or a Master's degree with less than 2 of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree., * BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2+ years relevant experience (2+ years with a MS/MIS Degree) * 2+ years' experience providing Tier II, III & IV support in a Windows-based environment * Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments. * Hands-on knowledge of Active Directory Group policy as applied to workstations * Hands-on knowledge of end user workstations and technology to support end user workstations * Ability to work well with people from many different disciplines with varying degrees of technical experience * Ability to express complex technical concepts effectively, both verbally and in writing * Ability to work with a large diverse team supporting multiple customers in a shared team environment. * Experience with PIV and CAC authentication * Provide support on a M-F business hours schedule in the eastern time zone * Extended hour and weekend support on emergency basis. * Excellent communication skills are required to effectively interface with customers up to the executive level.., * 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc…) administration support * 4+ years of experience in an operations role * ITSM knowledge and experience, particularly with ServiceNow * Extensive knowledge of Windows 11 operating system ## Description The individual selected for this position will be a member of the Device Management team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remote. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 11 workstation environment; packaging, deploying and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support. You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders. You will be a part of the Device Management team supporting the following key tasks: * Provide Tier 3 desktop engineering support for Windows 11 workstations and software * Complete incident tickets and service requests within SLA and in a modern ITSM tracking system * Administer, configure, and maintain enterprise print devices and print management platforms * Monitor fleet performance, device health, supply levels, and uptime * Troubleshoot print-related issues, including connectivity, driver conflicts, queue management, and user access * Manage print queues, security settings, and role-based access controls * Coordinate firmware updates, security patches, and lifecycle management of print devices * Partner with print vendors for escalations, service requests, preventive maintenance, and contract compliance * Deploy, configure, and maintain collaboration room systems such Microsoft Surface Hubs or Avocor displays * Monitor collaboration device status, alerts, and availability * Perform root-cause analysis and remediation for audio/video, connectivity, and hardware issues * Support integrations with calendars, room scheduling displays, directory services, and identity platforms * Collaborate with AV vendors for escalated support, installations, and warranty repairs * Ensure collaboration devices comply with security policies and enterprise configuration baselines * Document configuration standards, installation guidance, runbooks, and SOPs for room systems * Utilize Active Directory, Microsoft System Center Configuration Manager, BigFix and other tools to support a highly mobile and geographically diverse customer * Provide white glove support to executive level customers * Provide weekly reporting of issues and projects * Ability and willingness to work extended hours or modified schedule for planned and emergency work.