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# Senior Helpdesk Technician

- **Company:** City of New York
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Computer Networks, Inventory Management Software, Software Maintenance, Information Technology
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/23_3E8ECBE2B3902CD78B60C697A605B1E5

## About the Role

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

## Description

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do. DCAS Information Technology works in conjunction with the NYC Office of Technology and Innovation (OTI) on the daily management and support of the DCAS computer network. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet (DCASConnect) sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network. Responsibilities include:

Inventory Management related: Manages the lifecycle of the asset class. Maintains efficient inventory bookkeeping by creating systems of records with auditable controls Determines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business need Reconciles IT capital asset purchases on an annual basis. Reconciliation between inventory in the systems with physical count. Provides quality control of the asset data in the Inventory Database. Responsible for distributing IT assets. Conducts periodic physical inventories of all appropriate assets. Manages user acknowledgment of IT assets received. Responsible for quality and efficiency of problem resolution where Asset Management is required. Reviews all asset discrepancies. Review asset inventory information in the physical environment for variances with asset records in the inventory systems and provides resolutions. Analyses all variances and makes
recommendations to perform inventory cycle count. Initiates end of life, salvage process for assets. Audits asset inventory in storage. Prepare decommissioned assets for Auctioning. Contact vendor to replace\repair warrantied Assets. Work with auditors for annual inventory Audit. Occasionally need to visit and verify assets in 59 remote sites. Responsible for tagging and taking inventory on new assets.