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# Global Software Support Engineer I

- **Company:** Applied Materials
- **Location:** Richardson, TX, United States (Remote available)
- **Experience:** Starter
- **Salary:** $70,000.0 - $95,500.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Documentation, Issue Tracking Systems, Software Engineering, System Software, Software Troubleshooting
- **Published:** October 20, 2026
- **Apply:** https://amat.wd1.myworkdayjobs.com/External/job/Dallas-RichardsonTX/Global-Software-Support-Engineer-I_R2630046

## About the Role

* Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise

 * Applies general knowledge of business developed through education or past experience.

Leadership

 * No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving

 * Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact

 * Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills

 * Exchanges straightforward information, asks questions and checks for understanding.

Participate in after action reviews to determine root cause

Be detailed oriented, curious and seek to understand

Document work activities in line with BKM practices

Able to manage many priorities and focus on what is most important

Be a self-starter, and demonstrate ability to self-manage

Excellent communication skills, written & verbal.

Focused on teamwork and quality work

## Description

1. Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision.

 2. Provides customer software support via Software Ticketing system.

 3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.

 4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

 5. Take all company level trainings and certifications needed for gaining specific product knowledge.

 6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.