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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Brooksource - **Location:** Bismarck, ND, United States (Remote available) - **Experience:** Expert - **Contract:** Temporary to permanent - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Data Analysis, Microsoft Azure, Cloud Computing, Databases, Information Engineering, Data Infrastructure, Log Analysis, Machine Learning, SQL Azure, Node.Js, Runbook, Software Engineering, SQL Databases, Systems Integration, Enterprise Software Applications, Cloud Platform System, Azure Data Factory, Cloud Monitoring, ReactJS, Data Lakes, Information Technology, Data Analytics, Data Management, Data Pipelines, Service Stack, Databricks - **Published:** October 20, 2026 - **Apply:** https://www.juju.com/job/23_130C390CA2780EB0B1F138AD080F6F97 ## About the Role Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, or related field; OR equivalent professional experience 7+ years of professional experience in technical support, production support, application support, software engineering, database engineering, data engineering, or a related technical role Strong experience troubleshooting complex application, data, integration, and production issues Demonstrated experience with root cause analysis and resolving issues across multiple layers of a technology stack Strong experience with Microsoft Azure and cloud-based application environments Hands-on experience with Databricks and modern data platforms Strong SQL/database knowledge, including experience investigating data issues, queries, database behavior, or performance Ability to interpret application logs, error messages, system behavior, and data outputs during technical investigations Understanding of data engineering and data science concepts and how data platforms integrate with enterprise applications Working knowledge of modern application technologies such as React, Node.js, and JavaScript Experience supporting enterprise applications in production environments Strong analytical, problem-solving, and communication skills Ability to work effectively across multiple technical disciplines in a highly regulated, process-driven environment Preferred Qualifications: Experience supporting data-intensive, AI-enabled, or analytics-driven enterprise applications Experience with AI/ML technologies, AI-enabled applications, or data science platforms Experience with Azure services such as Azure Monitor, Log Analytics, Azure SQL, Azure Data Factory, or Azure DevOps Experience with Databricks technologies including notebooks, jobs, workflows, SQL, Delta Lake, or data pipelines Experience with React, Node.js, JavaScript, or full-stack application environments Experience with IT Service Management processes including Incident, Problem, and Change Management Experience supporting enterprise applications through releases, deployments, testing, and post-production validation Experience within the energy, utilities, nuclear, or another highly regulated industry Understanding of software development lifecycle and Agile delivery practices Experience creating troubleshooting documentation, runbooks, knowledge articles, or standard operating procedures ## Description Brooksource is seeking a Senior Support Engineer to support the Nuclear Online Work Management initiative at one of our largest Fortune 200 energy generation clients. Our client is modernizing how non-outage nuclear work is planned, prioritized, and executed by transitioning from a traditional long-range, waterfall scheduling model to a continuous, data-driven approach across its nuclear fleet. As new capabilities are introduced into the Nuclear Online Work Management environment, this team will play a critical role in ensuring applications, data pipelines, integrations, and AI-enabled solutions operate reliably within a highly regulated nuclear environment., The Senior Support Engineer will provide hands-on technical and production support across application, data, integration, and cloud environments. This individual will take ownership of complex technical issues, perform root cause analysis, and drive issues through resolution in partnership with engineering teams. The ideal candidate will bring strong experience with SQL/database technologies, Azure, and Databricks, along with the technical depth to troubleshoot complex data and application issues across a modern enterprise platform., This is not a traditional help desk or end-user support role. The Senior Support Engineer will serve as a technical resource across the platform, working closely with software engineering, data engineering, data science, cloud, and infrastructure teams to troubleshoot production issues, support releases and deployments, implement minor fixes when appropriate, and proactively improve platform stability and reliability., Provide day-to-day technical and production support for the Nuclear Online Work Management platform and its supporting technologies Own technical issues from initial investigation through resolution, involving the appropriate engineering teams when needed Investigate application, data, integration, and system issues to determine the source and impact of failures Perform detailed root cause analysis and develop or coordinate appropriate resolutions Troubleshoot applications and data workflows across Azure and Databricks environments Analyze SQL queries, database behavior, application logs, system outputs, data pipelines, and user workflows during technical investigations Support applications utilizing React and Node.js by diagnosing application behavior and implementing minor fixes when appropriate Translate business and user-reported problems into clear technical issues and actionable information for engineering teams Support testing, validation, releases, deployments, and post-deployment activities for platform enhancements Identify recurring issues and recommend technical or process improvements to increase platform stability and reduce operational disruption Develop and maintain runbooks, troubleshooting procedures, incident documentation, and knowledge articles Communicate technical findings, root causes, and resolutions to technical teams and business stakeholders Support the reliability and ongoing improvement of new data-driven and AI-enabled capabilities within the platform Collaborate with software engineering, data engineering, data science, cloud, and infrastructure teams to resolve issues spanning multiple technology layers What's in it for you? A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation's largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.