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# Support Operations Manager

- **Company:** Chenega Corporation
- **Location:** Orlando, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Cyber Security, Document Management Systems, Microsoft Office, Operational Databases, Microsoft PowerPoint, Planning Software, Deployment Automation
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/16_3c4b6a28

## About the Role

* Associate's degree in Criminal Justice, Homeland Security, Emergency Management, Public Administration, Business Administration, Security Management, or a related field required.
 * Equivalent combinations of education, military service, law enforcement experience, and leadership experience may be considered.
 * Minimum of seven (7) years of progressively responsible experience in security operations, law enforcement, emergency management, military operations, physical security, or a related field.
 * Minimum of three (3) years of supervisory or management experience.
 * Experience coordinating complex operational activities, special events, emergency response operations, or security programs.
 * Must be able to obtain and maintain a DoD Secret Security Clearance.
 * Must maintain firearms qualifications and other required operational certifications.
 * Successfully pass background and drug screening.

Preferred Qualifications:

 * Experience developing policies, procedures, operational plans, and workforce schedules preferred.
 * Bachelor's degree preferred

Knowledge, Skills and Abilities:

 * Demonstrated ability to lead teams, manage operations, and drive organizational performance.
 * Experience supervising personnel and managing multiple functional areas simultaneously.
 * Ability to influence, motivate, and develop employees.
 * Knowledge of security operations, resource protection, physical security, emergency management, and incident response principles.
 * Understanding of operational planning, contingency management, and risk mitigation practices.
 * Familiarity with physical security technologies, access control systems, and emergency preparedness procedures.
 * Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and related business applications.
 * Experience with reporting systems, scheduling platforms, document management systems, and operational databases preferred.

## Description

The Support Operations Manager serves as a key member of the Protective Services leadership team, responsible for overseeing critical support functions that enable safe, secure, and efficient security operations across a complex, mission-driven environment. This position provides leadership for Resource Protection, Physical Security, Locksmith Operations, Emergency Management support, operational planning, and policy administration., * Lead and manage support operations programs, including Resource Protection, Physical Security, Locksmith Services, and Emergency Management functions.

 * Provide supervision, direction, and performance oversight for assigned personnel, ensuring operational objectives are achieved and service levels are maintained.
 * Establish priorities, allocate resources, and coordinate activities to support organizational goals and mission requirements.
 * Evaluate operational effectiveness and implement improvements that enhance efficiency, compliance, and customer service.
 * Develop, review, update, and maintain operational policies, procedures, directives, post orders, emergency instructions, and security-related guidance.
 * Ensure policies and procedures remain current, effective, and aligned with applicable laws, regulations, organizational requirements, and industry best practices.
 * Coordinate document development, review, approval, and publication processes.
 * Communicate policy changes and operational guidance to affected personnel and stakeholders.
 * Lead planning and coordination activities supporting launch operations, VIP visits, special events, contingency operations, and other mission-critical activities.
 * Develop staffing plans, deployment strategies, schedules, duty rosters, and operational timelines to support event requirements.
 * Coordinate activities with internal leadership, emergency responders, law enforcement agencies, public affairs personnel, and external stakeholders.
 * Ensure appropriate security and operational support is in place to meet safety, security, and mission requirements.
 * Other duties as assigned