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# Quality Technical Service Specialist

- **Company:** Avantor
- **Location:** Phillipsburg, NJ, United States
- **Experience:** Experienced
- **Salary:** $62,500.0 - $100,625.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Software Applications, Databases, LiveChat
- **Published:** October 20, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88653352/1

## About the Role

Avantor is seeking a customer-focused and detail-oriented Quality Technical Service Specialist to join our Global Agreements & Technical Service Team. In this individual contributor role, you will support self-manufacturing sites and products within the BMP segment, helping maintain compliance for regulated customers while delivering exceptional technical support., * Education: BS/BA Degree in Biology, Biotechnology, Bio Engineering, Chemistry, Chemical Engineering, or related field required

 * Experience: Minimum of three (3) years of combined experience in technical services, engineering, quality or sales in chemical or pharmaceutical environment required
 + Synthetic pharmaceutical & biopharmaceutical drug development and manufacturing as well as an understanding of industry regulations (cGMP, FDA, ICH, and WHO), quality and validation.
 + Quality and process engineering in a chemical or pharmaceutical environment.
 * Collaboration Tool: Excellent knowledge of Microsoft Office Suite; experience working with other computer applications (such as databases) with an aptitude to further develop technical skills preferred
 * Preferred Qualifications:
 + Hands-on experience in a laboratory or manufacturing environment.
 + Project management experience.
 + Experience with analytical chemistry techniques and instrumentation, including HPLC, LC/MS, GC, spectrophotometry, elemental analysis, and wet chemistry analysis.
 + Knowledge of synthetic pharmaceutical and biopharmaceutical drug development and manufacturing.
 + Understanding of industry regulations and quality systems, including cGMP, FDA, ICH, WHO, validation, quality assurance, or process engineering in a chemical or pharmaceutical environment., * Demonstrated ability to manage multiple priorities in a fast paced environment while keeping customers' needs in mind.
 * Ability to adapt communications with a variety of customer competencies in a global setting.
 * Results-oriented, dedicated team player.
 * Proven problem solving and leadership skills.
 * Exhibits initiative, attention to details and follow through.
 * Ability to learn industry regulations and Avantor's proprietary systems.
 * Committed to providing the ultimate customer experience.
 * Excellent verbal, written skills in addition to presentation and interpersonal communication skills.

## Description

Reporting directly to the Manager, Customer Quality Agreements & Technical Services, you will serve as a key partner to customers and collaborate cross-functionally with Customer Service, Sales, Quality, Marketing, and Operations teams. This role includes participation in a live phone and chat support rotation, making strong communication and customer service skills essential for success.

 * Responds to customers' technical inquiries (via telephone, email, and live chat) pertaining to the Company's pharmaceutical and laboratory product lines which includes APIs, excipients, bio reagents, salts, sugars, acids, cGMP-manufactured solutions, medical devices, and chromatography media.
 * Researches technical documents, reviews product specification and uses resources such as technical monographs, Company R&D experts, in-house databases, and personal technical background to communicate information to customers.
 * Triages and resolves customers' technical issues related to quality, applications, products, and delivery systems.
 * Participates in designing/improving information collection and archiving processes with other departments including but not limited to Marketing, Sales, and Quality Assurance.
 * Participates as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes.
 * Ability to travel up to 10% (as needed).
 * Other duties as assigned with or without accommodation.