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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Oklahoma City, OK, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology Operations
- **Published:** October 20, 2026
- **Apply:** https://dejobs.org/x/x/377913F0085841078F9E55CBB62462F3/job/

## About the Role

* Working knowledge of Active Directory for basic user and account support tasks.

 * Hands-on experience supporting Microsoft Windows, including Windows 10 troubleshooting.

 * Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

 * Familiarity with service desk ticketing processes and accurate documentation practices.

 * Strong communication skills with the ability to assist users in a clear, effective manner.

 * Ability to manage multiple support requests while maintaining attention to detail and follow-through. Technology Doesn't Change the World, People Do.®

## Description

* Provide front-line technical support for desktop, laptop, and workstation issues affecting end users across the organization.

 * Diagnose and resolve hardware, software, and operating system problems in Microsoft Windows environments with a strong emphasis on timely service.

 * Manage incoming service desk requests, document issue details clearly, and follow tickets through to resolution.

 * Support user account administration tasks within Active Directory, including access updates, password assistance, and account maintenance.

 * Install, configure, and troubleshoot Windows 10 systems and related peripherals to keep employees productive.

 * Escalate more complex technical problems when needed while maintaining clear communication with users and internal support teams.

 * Track recurring incidents, identify common support trends, and contribute to practical solutions that improve day-to-day IT operations. Requirements * Experience providing help desk, desktop support, or technical support in a support-focused environment.