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# Regional Technology Operations Specialist II

- **Company:** SELECT SPECIALTY HOSPITAL - RICHMOND INC.
- **Location:** Richmond, VA, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, VoIP, Information Systems, Network Architecture, Productivity Software, Wide Area Networks, Windows Desktop, Tablet Computers, Peripherals, Information Technology, MEDHOST (EMR Software), Laptops, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3460056308&tx=TT4542TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

The ideal candidate is a problem solver who thrives in a fast-paced healthcare environment, delivers exceptional customer service, and takes ownership of resolving technical challenges that

impact

patient care and business operations., * Bachel
or's degree in Information Technology
, Computer Science, or related field; equivalent education and experience may be considered.

 * Minimum 5 years of Information Systems experience.
 * At least 3 years of hands-on experience supporting endpoint devices, operating systems, and network infrastructure technologies.
 * Experience troubleshooting Windows desktop and laptop environments.
 * Strong customer service, communication, and interpersonal skills.
 * Excellent analytical, troubleshooting, and problem-solving abilities.
 * Ability to prioritize multiple tasks and adapt to changing business needs.
 * Strong organizational skills, attention to detail, and
sense
of urgency.

 * Ability and willingness to travel regularly throughout the region.
 * Availability to provide support outside normal business hours when
required

Preferred Qualifications

 * 7+ years of Information Systems experience.
 * Experience supporting HP and Ricoh printers, scanners, tablets, smartphones, and related peripherals.
 * Knowledge of networking, telecommunications, VoIP, and infrastructure technologies.
 * Experience supporting clinical and healthcare technologies, including nurse call systems, telemetry, medication dispensing systems, and other patient-care devices.
 * Familiarity with Epic, MEDHOST, or other healthcare applications.
 * Experience in multi-site healthcare or enterprise environments.
 * Knowledge of Microsoft productivity applications and endpoint management tools.
 * Healthcare industry experience preferred.
 * Strong documentation and process improvement skills.
 * Experience working
in and
navigating ServiceNow.

## Description

* Provide advanced end-user support for desktops, laptops, mobile devices, printers, scanners, clinical technologies, and related peripherals.
 * Respond to and resolve incidents, requests, tasks, and problems assigned through the Solution Center, ensuring
timely
communication and resolution.

 * Install, configure, troubleshoot,
maintain
, and repair hardware, operating systems, software applications, and network-connected devices.

 * Support local and wide-area network connectivity and
assist
with telecommunications and VoIP-related issues.

 * Escalate complex or out-of-scope issues to
appropriate teams
or vendors and ensure proper follow-through.

 * Assist
with hospital openings, acquisitions, relocations, closures, equipment deployments, upgrades, and technology refresh initiatives.

 * Coordinate with corporate IS teams and vendors to implement technology projects and infrastructure improvements.
 * Maintain
accurate
documentation relating to equipment inventory, network infrastructure, cabling, software revisions, and device locations.

 * Monitor and report potential security concerns and unauthorized access to corporate systems and data.
 * O
n-call
after-
hours
support for critical business and patient-care systems.

 * Support disaster recovery testing and business continuity activities as assigned.
 * Collaborate with Systems Administrators, Engineers, and other IS teams on projects and operational initiatives.
 * Complete
additional
projects and responsibilities as assigned.