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# It Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Mount Prospect, IL, United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Temporary to permanent
- **Skills:** Common Desktop Environments, Issue Tracking Systems, Network Troubleshooting, Network Connections, ServiceNow IT Service Management
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/mount-prospect/270a4f02-7d44-492c-80b6-bdccfa8492b4

## About the Role

* 23 years of experience in help desk, IT support, or end-user support.
 * Experience troubleshooting common desktop hardware, software, and connectivity issues.
 * Familiarity with IT ticketing systems and structured incident management.
 * Strong written and verbal communication skills.
 * Strong customer service skills with the patience to support both technical and non-technical users.
 * Ability to troubleshoot independently while recognizing when escalation is appropriate.
 * Willingness to travel locally between company facilities as needed.
 * Bachelors degree or relevant IT certifications are a plus but not required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Issue Tracking
Customer Service
Technical Issues
Sales Prospecting
Help Desk Support
Business Valuation
Full Stack Development
Network Troubleshooting
Business Transformation
Tier 1 Technical Support
Verbal Communication Skills
Common Desktop Environments
Troubleshooting (Problem Solving), * Provide Tier 1 technical support to end users across multiple locations, serving as the first point of contact for IT issues.

 * Troubleshoot and resolve common hardware, software, network connectivity, and end-user technology issues.
 * Provide support through phone, email, remote tools, and in-person interactions.
 * Diagnose technical problems independently and escalate more complex issues to the appropriate support teams.
 * Manage incidents and service requests through an IT ticketing system, ensuring accurate and timely documentation.
 * Maintain detailed troubleshooting notes and resolutions to support knowledge sharing and recurring issue resolution.
 * Travel between locations as needed to provide hands-on technical support.
 * Communicate technical information clearly to users with varying levels of technical experience.
 * Deliver patient, professional, and customer-focused support while maintaining strong service levels.
 * Collaborate with other IT team members to resolve issues and maintain consistent support across locations.
 * Identify recurring technical issues and contribute to improvements in support processes and documentation.