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# IT Support Technician

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Austin, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Engineering, Computer Equipment
- **Published:** October 20, 2026
- **Apply:** https://dejobs.org/x/x/8AF0379797C54C9EA273BC425EA78A07/job/

## About the Role

2 plus years of experience with Desktop Support- Windows and Mac.

1 to 3 years of experience with Mobile Device Management.

Experience with ticketing tools.

ITIL knowledge is preferred.

## Description

· Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.

· Mobile device management.

· Determine the best solution based on the issue and details provided by customers.

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel.