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# IT Customer Service Analyst

- **Company:** CVS Health
- **Location:** Smithfield, RI, United States
- **Experience:** Starter
- **Salary:** $43,888.0 - $93,579.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Networking Basics, Software Engineering, Backup and Restore, Office365
- **Published:** October 20, 2026
- **Apply:** https://dejobs.org/x/x/2AEF521D2CA34DCEA2704635E671F326/job/

## About the Role

* 0-2 years related work experience.
 * Basic awareness of problem solving and decision making skills.
 * Must be able to lift up to 50 lbs., CompTIA A+ certification preferred., Bachelor's degree preferred.

## Description

Applies in-depth knowledge to provide technical support to end-users, diagnosing and resolving technical issues through various channels while delivering customer service. Documents solutions, contributes to knowledge bases, and analyzes incident trends to improve processes and enhance user experience., * Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques for role and daily job functions.

 * Manage ticket workload while providing outstanding customer support by analyzing, diagnosing, and resolving or escalating problems and requests within service level agreements.
 * Provide remote support for Data Backups/Restoration and Hardware/Software installation services.
 * Troubleshoot and resolve Windows environment, office365 application issues, basic networking issues, browser issues, and applicable CVS IT supported software issues.
 * Send follow-up emails or make follow-up calls to end users regarding open requests to maintain personal ticket queue.
 * Image, configure, and deploy computers and equipment to end users locally and nationally.
 * IT Asset management
 * Collaborate with team members to answer procedural questions, and assist or provide solutions.
 * Assist with special projects when assigned -this entails non-IT related tasks and functions that are included but not limited to: warehouse work, packing equipment, and transporting equipment.
 * Evaluate and provide feedback on new IT tools, processes, and support methods.
 * Escalate problems to the appropriate resolution groups whenever necessary.