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# Desktop Support Engineer

- **Company:** TEKSYSTEMS INC.
- **Location:** Bethesda, MD, United States
- **Salary:** $62,400.0 - $93,600.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Collaborative Software, DevOps, Windows PowerShell, Software Deployment, Mttr, Microsoft InTune, Information Technology, Casper Suite, Gsuite, 3-tier Architectures, Zendesk
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/bethesda/8adbc1ef-3bd6-4379-b04d-4e82dcefbcb8

## About the Role

DevOps
Mac OS
Operations
Leadership
Automation
Mentorship
Coordinating
Microsoft 365
Knowledge Base
Problem Solving
Desktop Support
Customer Service
Active Directory
Google Workspace
Technical Issues
Technical Support
Help Desk Support
Device Management
Windows PowerShell
Business Valuation
Service Management
Workflow Management
Root Cause Analysis
Employee Onboarding
IT Service Management
Full Stack Development
Collaborative Software
Application Deployment
Technical Documentation
Business Transformation
Hardware Troubleshooting
Self Service Technologies
Verbal Communication Skills
End-User Training And Support
Troubleshooting (Problem Solving)
Computer Security Awareness Training, Progressive Help Desk, Service Desk, Desktop Support, or End User Support experience.

 - Advanced Tier 2 or Tier 3 troubleshooting experience.

 - Strong Windows and macOS support experience.

 - Hands-on experience with Intune and/or Jamf.

 - Experience administering Active Directory and Entra ID.

 - Experience supporting Microsoft 365 and Google Workspace.

 - Strong root-cause analysis and technical problem-solving skills.

 - Experience working with an enterprise ITSM or ticketing platform.

 - Strong documentation and knowledge-base skills.

 - Ability to independently manage escalations and high-priority issues.

 - Strong written and verbal communication skills.

 - Professional and customer-focused approach when supporting employees and executives.

Preferred qualifications:

 - PowerShell or other support-automation experience.

 - Experience with Zendesk, Jira Service Management, or a comparable ITSM platform.

 - Experience automating onboarding, offboarding, password reset, device-management, or other support workflows.

 - Experience supporting office events and executive technology needs.

 - Experience leading hardware refreshes, software deployments, or office technology projects.

 - Experience mentoring or training junior support analysts.

 - Familiarity with SLA, CSAT, FCR, MTTR, ticket-deflection, or abandonment-rate metrics.

 - ITIL 4 Foundation certification.

 - Microsoft 365 Certified: Endpoint Administrator or a comparable certification.

 - Experience partnering with Security, DevOps, or infrastructure teams.

 - Experience coordinating major incidents or critical escalations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Resolve complex Tier 2 and Tier 3 technical issues across Windows and macOS environments.

 - Troubleshoot hardware, software, connectivity, identity, access, and collaboration-tool issues.

 - Perform root-cause analysis for recurring incidents and recommend corrective actions.

 - Support and administer Active Directory, Entra ID, Microsoft 365, and Google Workspace.

 - Manage endpoints through Intune and Jamf, including enrollment, policies, application deployment, patching, compliance, and troubleshooting.

 - Own escalated incidents through resolution and provide clear updates to users and stakeholders.

 - Support employee onboarding, offboarding, account access, equipment setup, and device lifecycle activities.

 - Maintain accurate ticket records, technical documentation, and knowledge-base articles.

 - Identify opportunities to automate repetitive support activities and improve self-service capabilities.

 - Assist with hardware refreshes, software deployments, office moves, and small IT projects.

 - Provide onsite technical support for executives, office events, and high-visibility issues.

 - Partner with Security, DevOps, and other IT teams to resolve cross-functional issues.

 - Mentor junior support analysts and share technical knowledge across the team.

 - Help improve support metrics, including response times, SLA performance, first-contact resolution, ticket deflection, and customer satisfaction.

 - Participate in occasional overtime or after-hours support for company events, executive needs, or critical issues.