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# Desktop Support Technician

- **Company:** innoSoul, Inc.
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, BIOS, Microsoft Outlook, Network Troubleshooting, Microsoft Office, Microsoft Operating Systems, System Center Configuration Manager, Remote Desktop Services, Software Tools, Software Deployment, Office365, Peripherals, Computer Equipment, DameWare
- **Published:** October 20, 2026
- **Apply:** https://www.dice.com/job-detail/cbd73d72-5dab-4400-b9e6-471741e96be2

## About the Role

Strong working knowledge of computer systems, hardware, and software, including drivers and bios Required 4 Years
Excellent problem-solving, analytical, and team-working skills Required 4 Years
Excellent communication and interpersonal skills. Required 4 Years
demonstrated ability to obtain feedback from customers to improve training methods. Required 4 Years
Running reports and analyzing common complaints and problems. Required 4 Years
An openness to learning new technologies. Required 4 Years, Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge ofMS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Considerable knowledge of Laptop Refresh
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.

## Description

Onsite/Local Desktop Support Technician (In-Person IV must)with software/hardware/peripherals/network troubleshooting, Windows, MS365, SCCM/SMS, Dameware experience, Virginia Tax seeks qualified resource to be responsible for