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# Information Technology Specialist

- **Company:** Addition Management
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Windows, Accounting Systems, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Microsoft Outlook, Law Practice Management Software, Software as a Service, Cloud Computing, Cyber Security, Desktop Computing, Document Management Systems, Multi-Factor Authentication, Virtual Private Networks (VPN), Topdesk, Information Technology, Cloud Integration, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/16_3ef43a29

## About the Role

* Senior Specialist: 3+ years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.

 * Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools

 * Strong working knowledge of Microsoft Office applications, particularly Outlook and Word

 * Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools

 * A bachelor's degree in a computer or STEM-related field

## Description

* Administer and maintain on-premises and cloud-based IT environments.

 * Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.

 * Set-up new workstations, configure SaaS, and apply system updates.

 * Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm's security standards, and update the hardware and Saas inventories.

 * Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.

 * Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and

networks.

 * Log, track, and resolve support requests using help desk software.

 * Troubleshoot issues with the firm's SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.

 * Track systemwide outages and issues and provide notifications and real-time updates to staff.

 * Configure and maintain multifactor authentication and other user access and security systems.

 * Configure, maintain, and monitor backups of firm data.

 * Monitor vendor compliance with internal data protection policies, industry standards, and regulatory

 * requirements.

 * Create internal procedure documentation and how-to guides to provide to staff.

 * Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.

 * Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership

 * Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers

 * Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers

 * Track and resolve vendor escalations, service failures, or disputes

 * Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements