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# Desktop Support Technician - Greensboro, NC

- **Company:** AA & D, LLC
- **Location:** Greensboro, NC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Linux, HP Thin Clients, Network Switches, Tablet Computers, Guidewire PolicyCenter, Network Server, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/23_2D2D0F52AE4CD12322CA751DE654FFC4

## About the Role

This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
A+ Certification or willing to obtain A+ certification within 90 days.
OEM Certifications (Dell/Lenovo Etc.) Apple/Mac Experience Imaging from Network and USB Laptop/Desktop/Printer hardware and software support experience ServiceNOW experience Paid Training.
Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
Provide excellent time management and reporting skills Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) Manage triage, troubleshooting and resolution to client scope on IT equipment Occasionally works at heights of 20' to 25', lift equipment training provided Document efforts, issues and resolutions, close cases/tickets daily Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets