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# Helpdesk Technician

- **Company:** Manpower
- **Location:** Roseland, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Engineering, Video Streaming
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/1_manpower2-403042

## About the Role

equivalent job-related experience, preferred. + Proficient understanding of audio/video conferencing technologies. + Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules. + Strong understanding of Windows 10/11 and Microsoft 365 environments. + Professional representation of the firm in various situations, interacting effectively with staff and external resources. **Office Location:** New York, NY **Schedule:** Full-time, Monday - Friday in-office presence, 9:30 AM - 5:30 PM If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.

## Description

Additionally, this role will provide support for conferences, events, and meetings, utilizing Zoom Rooms, Zoom Phone, and advanced AV technology. **Essential Job Requirements:** + Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops. + Deploy and set up IT equipment such as PCs, printers, and telephones. + Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting. + Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms. + Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions. + Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues. + Track the status of issues and repairs, maintaining clear communication with users. + Offer training and assistance to staff on audio/video technology and usage. **Skills, Knowledge, and Abilities:** +, Two-year degree from a college or technical school or