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# IT Support & Systems Administrator

- **Company:** Robert Half
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Access Technology, Azure Active Directory, Cloud Services, Microsoft SharePoint, TCP/IP, Virtualization Technology, Wireless Networks, Software Troubleshooting, Microsoft InTune, Laptops, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/2_166708932

## About the Role

The ideal candidate is customer-focused, technically strong, and comfortable supporting a wide range of technologies, including Microsoft 365, Windows systems, mobile devices, networking, and cloud-based solutions., * 3+ years of IT Support, Help Desk, Desktop Support, or Systems Administration experience

 * Strong knowledge of Windows operating systems and Microsoft 365
 * Experience supporting Active Directory and user account administration
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies
 * Experience working within a ticketing system
 * Strong troubleshooting, communication, and customer service skills
 * Ability to manage multiple priorities in a fast-paced environment xrbllit

Preferred Qualifications

 * Experience with Microsoft Azure and Entra ID
 * Experience with Microsoft Intune or other endpoint management platforms
 * Exposure to virtualization technologies and cloud services
 * Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
 * Experience supporting hybrid and remote work environments, * Strong problem-solving and analytical skills
 * Excellent communication and customer service abilities
 * A collaborative team player with a proactive mindset
 * Passion for technology and continuous learning

## Description

* Provide Tier 1 and Tier 2 end-user support for hardware, software, and connectivity issues
 * Troubleshoot and resolve escalated support tickets in a timely manner
 * Support Windows desktops, laptops, printers, mobile devices, and peripheral equipment
 * Administer user accounts, permissions, and access requests
 * Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive
 * Support identity and access management solutions, including Active Directory and Microsoft Entra ID
 * Assist with device deployment, imaging, onboarding, and offboarding processes
 * Support endpoint management platforms such as Microsoft Intune
 * Troubleshoot networking issues related to DNS, DHCP, VPN connectivity, and wireless networks
 * Document issues, resolutions, and technical procedures
 * Collaborate with infrastructure, security, and application teams on projects and initiatives
 * Participate in system upgrades, migrations, and technology rollouts