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# Data Analyst (ERP, CRM)

- **Company:** LEDGENT
- **Location:** Irvine, CA, United States
- **Experience:** Expert
- **Salary:** $93,600.0 - $104,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Data Validation, Data Integrity, Power BI, SAP (Applications), Data Analytics
- **Published:** October 20, 2026
- **Apply:** https://www.dice.com/job-detail/0ea2d381-18e9-46bb-9423-2eda67dfc0d5

## About the Role

This is a unique, business-facing analytics role where you will combine technical expertise (Power BI, Excel, ERP, CRM systems) with strong business acumen and communication skills to influence decision-making., * Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field

 * 5+ years in data analytics or similar role
 * Advanced Power BI and Excel skills
 * Experience with ERP systems (SAP preferred) and CRM platforms
 * Strong analytical, data validation, and problem-solving skills
 * Outstanding communication to clearly communicate insights and challenge assumptions
 * Background working with data in customer service, sales, or order management

## Description

Data Analysis & Insights

 * Analyze customer service metrics (order fulfillment, backlog, on-time delivery, queue performance, expedite requests)
 * Identify trends and translate findings into actionable recommendations
 * Ensure data integrity and validate sources

Reporting & Dashboards

 * Build and maintain Power BI dashboards and reports
 * Deliver ad hoc and recurring insights to leadership and cross-functional teams
 * Continuously improve reporting and identify gaps/opportunities

Operational Support

 * Monitor backlog and delivery risk; proactively flag issues and recommend mitigation
 * Partner with customer experience, sales, and operations teams
 * Understand end-to-end order flow from entry to reporting

Business Contribution

 * Fulfill reporting requests from leadership
 * Proactively identify new metrics, trends, and improvement opportunities
 * Recommend dashboards, enhancements, and process improvements