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# IT Support Specialist I

- **Company:** Russell Tobin
- **Location:** Almont, CO, United States
- **Experience:** Experienced
- **Salary:** $40,664.0 - $73,798.0
- **Contract:** Contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Confluence, Audio Video Distribution, Desktop Computing, Issue Tracking Systems, Airwatch, Software Deployment, User Environment Management, Workflow Management Systems, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Okta, Software Troubleshooting, Deployment Automation, Casper Suite, Laptops, Network Server, Google Meet
- **Published:** October 20, 2026
- **Apply:** https://www.dice.com/job-detail/1ad96161-b424-46d8-b28c-e13b13b8f016

## About the Role

* 2-3+ years of experience in IT support roles
 * Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
 * AV support experience
 * Experience with administration of Apple computer products using enterprise management tools
 * Knowledge and hands-on experience managing Windows laptops and desktops
 * Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
 * Strong macOS hardware and software troubleshooting experience
 * Solid critical thinking and problem solving skills
 * Ability to lift heavy equipment (50+ pounds) as needed

## Description

This role requires regular onsite support for employees, including troubleshooting Apple and Windows devices, assisting with audiovisual systems for meetings and events, and managing IT hardware and software deployments., * Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware

 * Assist with AV setup for internal meetings and events
 * Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
 * Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
 * Okta, Google, and software service administration
 * Deploy and support software to end-users
 * Respond to support requests at the IT Helpdesk both in person and via our ticketing system
 * Managing inventory for hardware and software
 * Know and work with your points of escalation to improve the End User experience
 * Improving and updating our internal and user facing Kbase Requirements
 * A positive, service-oriented attitude with a customer obsession mindset