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# Desktop Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Baltimore, MD, United States
- **Salary:** $41,600.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Desktop Computing, Virtual Private Networks (VPN), Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Network Connections, Remote Access Technology, Software Engineering, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Office365, User Administration, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/baltimore/34b1a690-0885-4c16-aa0e-ee69456d652c

## About the Role

The ideal candidate has strong hands-on Windows support experience, is comfortable working in a fast-paced walk-up support environment, and communicates effectively with both technical and non-technical users., 1. Hands-on experience troubleshooting Windows, Microsoft 365, Active Directory, software, and connectivity issues.

 2. Experience providing onsite or walk-up IT support in an enterprise environment, preferably within an Innovation Hub or similar support model.
 3. Excellent customer service, communication, and interpersonal skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Innovation
Communication
Microsoft 365
User Accounts
Desktop Support
Windows Desktop
Windows Support
Customer Service
Active Directory
Technical Support
Quality Assurance
Business Valuation
Remote Access Systems
Full Stack Development
Network Troubleshooting
Business Transformation
Virtual Private Networks (VPN)
Application Lifecycle Management
Troubleshooting (Problem Solving)
Lightweight Directory Access Protocols
$41,600 - $54,080 / yr
Posted yesterday, We are seeking a customer-focused Desktop Support Technician to provide high-volume, in-person technical support within an onsite Innovation Hub in Owings Mills. This position will troubleshoot desktop, laptop, software, connectivity, account, and access issues while delivering a positive end-user experience., * Provide high-volume, in-person technical support to employees through an onsite Innovation Hub.

 * Troubleshoot and resolve Windows desktop and laptop hardware and software issues.
 * Support Microsoft 365 applications, user accounts, connectivity, and access-related issues.
 * Perform Active Directory account support and basic user administration.
 * Set up and configure new users, including desktops, email accounts, LDAP accounts, and VPN access.
 * Troubleshoot network connectivity and remote-access issues.
 * Support both local and remote employees with desktop, account, application, and access issues.
 * Assist with hardware and software lifecycle management, including research, packaging, quality assurance, and deployment preparation.
 * Diagnose software issues and provide effective resolutions or escalate when appropriate.
 * Deliver professional, responsive customer service while clearly communicating technical information to end users.