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# PC TECH ANALYST 1 (ON-SITE ONLY)

- **Company:** Slocum Dickson Medical Group
- **Location:** New Hartford, NY, United States
- **Salary:** $35,360.0 - $55,245.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Data Logging, Computer Equipment
- **Published:** October 20, 2026
- **Apply:** https://www.juju.com/job/16_3c83c984

## About the Role

RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships and has the ability to provide a high level of customer service., · Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.

· Certifications desired: A+, Network+, MCP

· Strong interpersonal and communication skills.

· Must have a valid New York State Driver's License.

PHYSICAL REQUIREMENTS:

· Requires sitting, standing, bending, and reaching.

· Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.

## Description

JOB SUMMARY Performs the deployment, configuration and management of our desktop, laptop and hardware systems (printers, phones, etc.) and works directly with SDMG staff and provides helpdesk support., · Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.

· Troubleshooting hardware, software, and network issues.

· Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.

· Configures and installs computer hardware including but not limited to desktops, printers, scanners, and telephony and conferencing equipment.

· Performs computer and telephony equipment adds, moves, and changes.

· Accurately document instances of hardware failure, repair, installation, and removal.

· Troubleshoot and fix day-to-day software and hardware problems.

· Assists in maintaining organizations equipment inventory.

· Diagnose small scale problems.

· Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.

· No regular travel required.

· Other duties as assigned.

· May be exposed to hazardous drugs.

· Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.