> Markdown version of [/jobs/ext/3847300-it-field-support-specialist-ht1-government](https://www.wearedevelopers.com/jobs/ext/3847300-it-field-support-specialist-ht1-government). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Field Support Specialist (HT1) (Government)

- **Company:** AT&T Inc.
- **Location:** Columbia, MD, United States
- **Experience:** Experienced
- **Salary:** $47,600.0 - $72,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Ethernet, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Test Scripts, Peripherals, Computer Equipment, Network Server
- **Published:** October 20, 2026
- **Apply:** https://www.disabledperson.com/jobs/76118380-it-field-support-specialist-ht1-government

## About the Role

Minimum education and experience level: High school/GED and four (4) years of experience AND 8570 Certification .

 * Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
 * Well-versed in installing windows, software, applications, antivirus and patches.
 * Demonstrated ability to read and understand technical manuals and schematics.
 * Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
 * Able to manage time and priorities effectively.
 * Able to work efficiently with minimal supervision.
 * Proficient in working with end-users remotely.
 * Demonstrated expertise in Microsoft Windows 7 and 10.
 * Familiar with Active Directory security and policies.
 * Excellent analytical and problem-solving skills.
 * Outstanding communication skills to relate with team members and support workers.
 * Must be able to lift 50 lbs. multiple times per shift.
 * Must be available to work an 8-hour shift between the hours of 6am-and 6pm, as determined by management.
 * In order to be considered for this position, you must have a valid driver's license and an acceptable driving record and be eligible to drive an AT&T company vehicle.
 * Ability to obtain/maintain CWIP Certification - Security+

## Description

* The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
 * Conducts sites surveys; assesses and documents current site configuration and user requirements.
 * Analyzes existing requirements and prepares specifications for hardware acquisitions.
 * Develops hardware installation schedules.
 * Prepares drawings documenting configuration changes at each site.
 * Prepares site installation and test reports.
 * Trains site personnel in proper use of hardware.
 * Builds specialized interconnecting cables.
 * Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
 * Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
 * Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
 * Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
 * Support network upgrade projects or initiatives.
 * Support end-user connectivity needs.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)