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# SodaStream: Global L2 Reliability & Technical Support Engineer

- **Company:** PepsiCo
- **Location:** Tilburg, Netherlands
- **Contract:** Permanent contract
- **Skills:** Computerized Maintenance Management Systems, Collaborative Software, Control Panels, Supervisory Control and Data Acquisition (SCADA), Ladder Logic, HMI Screens, Allen-Bradley Factory Automation Equipment
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de2585b86decb7ff

## About the Role

* Bachelor's degree or equivalent qualification in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation Engineering or a related technical discipline.
 * A strong technical vocational background combined with substantial relevant industrial experience may be considered as an alternative qualification.

Additional Knowledge / Additional Training:

 * Mandatory: strong mechanical and electrical troubleshooting capability, structured problem solving, technical coaching ability, professional English and willingness to travel internationally.
 * Preferred: experience with filling lines, beverage, food, packaging or other high-volume automated manufacturing environments; CMMS, BOM and spare-parts processes; multi-site remote support; OEM and supplier coordination.
 * Development potential: advanced OT/PLC diagnostics, industrial networks, filling-line subject matter expertise, global CMMS standards and advanced reliability methods.

Professional Experience:

 * Proven experience troubleshooting complex automated manufacturing equipment in an industrial production environment.
 * Strong mechanical troubleshooting experience, including conveyors, drives, pneumatics, filling equipment and machine assemblies.
 * Strong electrical troubleshooting experience, including motors, sensors, control panels, electrical drawings and safe fault-finding practices.
 * Demonstrated experience leading root cause investigations and implementing sustainable corrective and preventive actions.
 * Experience coaching technicians or engineers and transferring technical knowledge.
 * Experience with remote technical support across multiple sites is preferred.
 * Exposure to PLC/HMI-controlled equipment, industrial networks and OT environments is preferred; willingness to develop deeper expertise is required., * Strong hands-on diagnostic capability and a structured, fact-based approach to problem solving.
 * Ability to distinguish between immediate containment, root cause and permanent corrective action.
 * Coaching mindset focused on enabling local teams and reducing dependency on centralized support.
 * Ability to explain complex technical topics clearly to different technical experience levels and cultures.
 * High ownership and sound prioritization during critical production incidents.
 * Strong collaboration and influencing skills across sites, functions, suppliers and leadership without direct authority.
 * Disciplined documentation, knowledge sharing and follow-through on effectiveness checks.
 * Safety, quality, cybersecurity and change-control mindset.

IT and Language Skills

 * Professional written and spoken English is mandatory.
 * German or Polish language skills are an advantage.
 * Practical understanding of PLC/HMI-controlled manufacturing equipment and industrial automation environments.
 * Experience with Ladder Logic, Unitronics VisiLogic, Siemens, Allen-Bradley, SCADA or comparable platforms is an advantage, not a mandatory requirement.
 * Experience using CMMS, technical documentation and collaboration tools is preferred.

## Description

* Provide advanced troubleshooting for mechanical systems, pneumatics, drives, conveyors, filling equipment, sensors, motors, control panels, PLC/HMI systems and industrial networks.
 * Lead structured root cause investigations using methods such as 5 Why, fishbone, PDCA and the 6M framework: People, Machine, Method, Material, Measurement and Environment.
 * Define corrective and preventive actions, assign clear ownership, verify effectiveness and prevent recurrence at other relevant sites.
 * Coach and train local L1 engineers and maintenance teams through case reviews, workshops, troubleshooting standards and practical on-the-job learning.
 * Define and continuously improve the L1-to-L2 escalation process, including minimum diagnostic data, safety criteria, response expectations and case documentation.
 * Develop and maintain troubleshooting guides, standard work, failure histories, machine documentation, BOMs and reusable solutions in the CMMS or designated knowledge platform.
 * Improve spare-parts transparency by supporting accurate parts identification, equipment BOMs and visibility of available inventory across sites, including intercompany sourcing where appropriate.
 * Coordinate escalated cases with OEMs, system integrators, external specialists, OT, Engineering, Maintenance, Procurement, QESH and site leadership.
 * Monitor relevant service and reliability KPIs and recommend technical standards, upgrades, training priorities and systemic reliability improvements.