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# IT Support Engineer

- **Company:** Yolk Recruitment Ltd
- **Location:** Bridgwater, UK (Remote available)
- **Experience:** Expert
- **Salary:** £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Antivirus, Microsoft Online Services, Microsoft Outlook, Cloud Computing, Multi-Factor Authentication, Identity and Access Management, Microsoft Servers, Microsoft Software, Networking Basics, Microsoft SharePoint, Software Vulnerability Management, Windows Desktop, Microsoft InTune
- **Published:** October 21, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225743784-it-support-engineer/yolk-recruitment

## About the Role

* Experience in an IT support, helpdesk or desktop-support role.
 * Strong Windows desktop troubleshooting skills.
 * Practical Microsoft 365 support experience.
 * Working knowledge of Active Directory or Entra ID.
 * Exposure to Microsoft Defender or related endpoint-security tooling.
 * Basic networking knowledge.
 * Strong customer service, communication and troubleshooting skills.
 * Experience supporting remote or multisite users.
 * The ability to travel occasionally within the UK.

## Description

Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?

This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You'll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.

It's a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You'll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.

What You'll Do:

 * Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.
 * Triage and resolve incidents according to priority and business impact.
 * Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.
 * Administer users and access through Active Directory and Entra ID.
 * Support MFA, Conditional Access, Intune and Microsoft Defender.
 * Complete joiner, mover and leaver processes.
 * Assist with patching, endpoint compliance and vulnerability remediation.
 * Maintain accurate asset, licence, subscription and telecoms records.
 * Work with senior IT colleagues and external suppliers on more complex incidents.
 * Improve documentation, knowledge articles and support processes., * Work with a modern Microsoft technology stack.
 * Gain further exposure to cloud identity, endpoint management and security.
 * Take genuine ownership of incidents and user outcomes.
 * Join a collaborative, forward-thinking IT team.
 * Build experience relevant to senior support, infrastructure, cloud or security positions.