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# Customer and IT Support Analyst

- **Company:** Searchstone Ltd
- **Location:** Solihull, UK
- **Salary:** £35,360.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.totaljobs.com/job/client-support-analyst/searchstone-ltd-job108207551

## About the Role

Full Time | Office Based (Solihull) | Must be able to drive, Customer engagement and relationship-building skills are a must. You'll be confident speaking with customers, able to build rapport quickly and genuinely enjoy helping people.

You'll also have:

 * Previous customer service, account support or IT support experience
 * A confident and professional telephone manner
 * Strong communication and problem-solving skills
 * Good general IT knowledge, including Windows 10/11 and Microsoft Excel
 * A proactive attitude and the confidence to use your own initiative
 * The ability to stay organised and prioritise during busy periods
 * A genuine interest in technology and learning new systems

## Description

Are you confident with customers, great at building relationships and comfortable with technology? We're recruiting a Customer & IT Support Advisor to join an established software and technology business supporting the health, fitness and leisure sector. This is a great opportunity for someone with strong customer management skills who wants to move in to IT.

This could be a great fit for someone from a customer service or account support background who is naturally tech-savvy, as well as someone already working in IT support who particularly enjoys the customer-facing side.

What you'll be doing

 * Building strong, long-term relationships with customers
 * Providing friendly, confident software and hardware support
 * Troubleshooting issues and taking ownership through to resolution
 * Explaining technical solutions clearly to non-technical customers
 * Delivering product support and training
 * Coordinating hardware installations with engineers
 * Working closely with internal customer service, development and commercial teams
 * Occasionally visiting customers across the UK and Ireland