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# Support Engineer

- **Company:** Isle of Wight Jobs Limited
- **Location:** Cowes, United Kingdom
- **Salary:** £25,000 - £28,000
- **Contract:** Permanent contract
- **Skills:** HTML, Software Engineering, System Testing, Data Logging
- **Published:** October 21, 2026
- **Apply:** https://isleofwightjobs.com/job/customer_service/support_engineer__gemapark/

## About the Role

· Be intelligent, a fast learner and competent with computer packages. A high level of numeracy is required for this role.

· Have excellent communication skills and a friendly telephone manner.

· Be highly organised, able to prioritise workload and keep calm under pressure.

· Work quickly while paying attention to detail and maintaining high accuracy.

· Be technically minded, with HTML experience a bonus.

## Description

Reporting to the Support and Onboarding Manager, the Support Engineer will:

· Be a first line point of contact for GemaPark customers over the phone and via our service desk. This includes resolving support issues such as document changes, configuration updates, general queries and knowledge support.

· Configure new customers and holiday tariffs in the GemaPark system.

· Perform system testing on new software developments as well as replicating and logging reported errors.

· Maintain training materials and other product documentation.