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# Desktop Support Technician II

- **Company:** Innovo Global Talent
- **Location:** Bedford, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £30,000.0 - £37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Data Centers, Data Transmissions, Issue Tracking Systems, Microsoft Office, Software Engineering, Connectivity Problems, Peripherals, Computer Equipment, User Administration
- **Published:** October 21, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225090858-desktop-support-technician-ii/innovo-global-talent

## About the Role

Essential

 * 3-5 years' experience in desktop support within an enterprise environment
 * Strong knowledge of:
 + Windows OS support (desktop/laptop)
 + Microsoft Office and business applications
 * Experience with:
 + Hardware installations, upgrades, and troubleshooting
 + Ticket management systems
 + Active Directory (user management, permissions)
 * Strong problem-solving skills and ability to work independently

Desirable

 * Experience supporting large-scale deployments or migrations
 * Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments
 * MacOS support experience </ul

## Description

* Provide end-user technical support, diagnosing and resolving hardware and software issues
 * Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles
 * Perform hardware deployments and refreshes, including:
 + Equipment setup and installation
 + Imaging and configuration
 + Data transfer and backup
 + Device decommissioning or redeployment
 * Deliver remote and on-site technical support, including desk-side assistance
 * Troubleshoot and maintain:
 + Workstations, peripherals, and printers
 + Network connectivity issues (basic level)
 * Work with ticketing systems to manage and document support requests
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