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# IT Support Officer

- **Company:** BMSL Group Ltd
- **Location:** Port Talbot, United Kingdom (Remote available)
- **Salary:** £29,619 - £59,238
- **Contract:** Temporary contract
- **Skills:** Active Directory, Software Applications, Desktop Computing, Issue Tracking Systems, Microsoft Office, Computer Equipment, Information Technology, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225640794-it-support-officer/prospero-teaching

## About the Role

Candidates must hold a level 2 qualification in English and Maths (GCSE or equivalent) and be IT literate to Level 3. Experience with desktop PC hardware is essential.

## Description

To contribute to the efficient and effective supply of IT Support across all Group sites

Duties will include but are not limited to the following:

 * To receive direction as and when required from the Customer Services Lead and IT Services Manager
 * To carry out the installation, replacement, support and maintenance of Group desktop hardware and software, to include (and not limited to) PCs, printers, telephones, and mobile devices, Office/365 suite, and specialist software applications etc
 * To maintain user accounts including access rights, permissions, and groups within Active Directory
 * To provide first line support to the Group IT community for all IT facilities/services under the advice and guidance of Line Management
 * To help maintain security measures to minimise or eliminate potential abuse of Group IT systems
 * To diagnose and repair IT equipment
 * To liaise with relevant external agencies to resolve IT issues and implement recommendations
 * To support and assist other IT Support Officers as and when required
 * To prepare, deliver and install IT equipment
 * To assist curriculum and support staff in the efficient provision of IT
 * To assist in the implementation of IT projects as required where skills and experience are required
 * To respond to and complete IT support requests using the College's IT Helpdesk and ticketing system
 * To keep up to date with developments in IT
 * To travel to other sites to provide IT assistance as required.