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# IT Support Engineer

- **Company:** Cathcart Technology
- **Location:** Gateshead, UK (Remote available)
- **Experience:** Expert
- **Salary:** £32,000.0 - £35,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, Network Troubleshooting, Connectivity Problems
- **Published:** October 21, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225634012-it-support-engineer/cathcart-technology

## About the Role

** Commercial experience in a 2nd Line IT Support role

** Strong Microsoft 365, Windows and Mac support experience

** Solid networking and fault-finding skills

** Excellent communication and documentation skills

** Full UK driving licence (essential)

** MSP experience (desirable)

** Microsoft, CompTIA or similar certifications (desirable)

## Description

** Providing 2nd line support across a varied client base

** Troubleshooting Microsoft 365, Windows, macOS and networking issues

** Resolving escalated hardware, software and connectivity problems

** Taking ownership of tickets through to resolution

** Maintaining accurate technical documentation