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# Sr. Solutions Architect, Edwin AI

- **Company:** LogicMonitor UK Limited
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Noise Reduction, Information Technology Operations, Data Streaming, Systems Integration, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.totaljobs.com/job/solution-architect/logicmonitor-uk-limited-job108204949

## About the Role

* 6+ years experience in Solutions Architecture, Professional Services, implementation consulting, enterprise SaaS delivery, technical architecture, or advanced customer engineering.
 * Strong working knowledge of service delivery, observibility/monitoring handoff points, data flows, ITSM workflows, third-party observability sources, and the broader customer operations ecosystem.
 * Deep working experience with ITSM platforms such as ServiceNow, Freshservice, and ConnectWise .
 * Experience designing integrations across multiple monitoring, observability, APM, ITOM, analytics, and workflow platforms.
 * Advanced ability to translate tasks, events, alerts, incidents, tickets, changes, escalations, and remediation steps into ITOps workflows.
 * Strong understanding of event correlation, alert noise reduction, ticket enrichment, routing, escalation, incident lifecycle design, and operational handoffs.