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# Membership Data Analyst

- **Company:** Co-op, Membership
- **Location:** Manchester, UK (Remote available)
- **Salary:** £42,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Customer Data Management, Data Presentation, Database Queries, Data Analytics
- **Published:** October 21, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6ad73706813f93ba415593e9/apply

## About the Role

* Experience working in a data analysis or analytics role, ideally within a customer, membership or retail environment

 * Strong SQL skills with experience extracting, transforming and analysing data from multiple sources

 * Advanced Excel skills, you're able to use different formulas and techniques to manipulate data, spot trends and produce meaningful insight

 * The ability to translate complex data into clear insights and recommendations for a range of audiences

 * Experience creating data visualisations and presenting insights in a clear and compelling way

 * A collaborative approach, with experience working closely with stakeholders and colleagues across different teams

 * A commercial mindset and a passion for using data to improve member experiences and business performance

 * Strong attention to detail and experience validating data, identifying anomalies and ensuring the accuracy and integrity of analysis and reporting outputs

## Description

We're looking for a Membership Analyst to join our Advanced Insight & Analytics team and help us better understand our members, customers and membership proposition through data. You'll turn complex information into clear, actionable insights that help shape decisions across our Co-op, supporting our membership strategy and customer engagement activity. Working closely with stakeholders across the business, you'll use data analysis, problem-solving and storytelling to uncover opportunities that drive better outcomes for our customers and the wider business.

Why this role matters

At Co-op, membership is at the heart of what we do. This role offers the opportunity to influence how we engage with millions of customers by providing the insight that helps teams make informed decisions. You'll work on a wide range of challenges, from understanding customer behaviour and campaign performance to identifying opportunities for growth and engagement. It's a role where you'll see the impact of your work, collaborate with a variety of teams, and continue to develop your analytical and technical skills in a business that's owned by its members and committed to doing right by them every day.

What you'll do

 * Analyse membership and customer data to answer business questions and provide clear, data-driven recommendations

 * Work with stakeholders to understand business challenges and identify opportunities where data can support decision-making

 * Source, manipulate and interrogate data from multiple systems to produce reliable analysis and insights

 * Use analytical and statistical techniques to identify trends, patterns and opportunities within customer data

 * Support the delivery of regular reporting, as well as ad-hoc analysis requests across membership and customer engagement activities

 * Present findings in a clear and engaging way, helping technical and non-technical audiences understand the story behind the data

 * Contribute to cross-functional projects that use data and insight to improve member and customer outcomes

 * Share knowledge, best practice and success stories to help build a strong analytics community across Co-op