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# IT Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Nashville, TN, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Bomgar, Web Browsers, Issue Tracking Systems, Microsoft Office, Office Suite, Remote Desktop Services, Windows Desktop, Network Routing, Network Routers, Headsets, Adobe, Laptops
- **Published:** October 21, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tn/nashville/3f68fa78-474d-4ac4-b0af-d729ff6ad4de

## About the Role

Empathy
Operations
Leadership
Web Browsers
Phone Support
Microsoft 365
Issue Tracking
Detail Oriented
Time Management
Problem Solving
Network Routing
Windows Desktop
Customer Service
Microsoft Office
Active Directory, The healthcare client is looking for an End User Services Support technician with a strong, proven technical background and experience working in a fast-paced environment. Our End User Services technicians are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortable under pressure and deliver on tight deadlines. The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs.

Basic understanding of Windows and Mac operating systems

Familiarity with common office applications (e.g., M365 apps, Adobe, Internet browsers)

Familiarity with troubleshooting hardware (e.g., laptops, monitors, routers, audio headsets)

Ability to use Remote Desktop tools (we use BeyondTrust a.k.a. Bomgar)

Clear and concise verbal communication

Professional and empathetic tone

Ability to explain technical issues to non-technical users

Good writing skills for emails, tickets, and documentation

Ability to diagnose and resolve common technical issues

Patient and approachable demeanor

Ability to escalate issues to higher tiers when necessary

Good time management skills to handle multiple requests

Experience with ticketing systems (we use Remedyforce but most systems are familiar)

Willingness to take on additional responsibilities as needed

Skills

support, troubleshooting, windows, desktop, help desk, deployment, help desk support, service desk, technical support, phone support, ticketing system, Active directory, Customer service, Hardware, Imaging, Office 365, The ideal candidate will not only be very technical but also have a great personality and ability to build strong relationships with our internal clients and team members. S/he must also be able to provide top tier/white-glove service for C-Level executives and VIPs. Personality goes a long way with this team, they are looking for team players who are reliable., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.