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# Technical Support Engineer

- **Company:** Aveva Inc.
- **Location:** Philadelphia, PA, United States
- **Experience:** Starter
- **Salary:** $56,600.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Supervisory Control and Data Acquisition (SCADA), SQL Databases, Web Services, Scripting, Software Troubleshooting, Information Technology, Operational Systems, Industrial Software
- **Published:** October 21, 2026
- **Apply:** https://www.phillyjobs.com/job.asp?id=3462153891&tx=KP4545FFL&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions.
 * Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance.
 * Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences.
 * Demonstrated track record of customer-facing excellence, with a service mindset and genuine desire to help people succeed.
 * Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity.
 * Excellent written and verbal communication skills.
 * Self-motivated and able to work independently while contributing to a collaborative team environment.
 * Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.
 * 1-3 years of experience in a technical support, customer-facing technical, or related role.

Nice to Have:

 * Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.
 * Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).
 * Additional language skills, specifically Spanish, Portuguese, or French.
 * Experience mentoring or training others in a technical environment.

## Description

* Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company culture through classroom training, customer interactions, facility visits, and hands-on experience.
 * Own and drive resolution of complex technical issues for customers remotely (phone, email, web) and on-site as needed, serving as a trusted technical advisor for their environments.
 * Mentor and develop junior team members through knowledge sharing, case collaboration, and serving as an internal instructor or job trainer.
 * Teach customers how to maximize the value of our software as an instructor for public training classes.
 * Analyze customer support data and trends, communicating insights effectively to account teams and customers to drive proactive solutions.
 * Join customer meetings alongside other functions (Sales, Product, Services) to provide technical advice, guidance, and escalation leadership.
 * Collaborate cross-functionally with Product, R&D, and Services teams to deliver and continuously improve the customer experience.
 * Take ownership of projects or processes within the support organization, identifying and implementing improvements that enhance team performance and customer outcomes.
 * Continuously deepen your technical expertise across the AVEVA software portfolio and related industry technologies.