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# Information Technology Support Specialist

- **Company:** L2R Consulting
- **Location:** Mundelein, IL, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Enterprise Software Applications, Software Troubleshooting, Peripherals, Information Technology, Laptops
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/5a3fd5fc-5203-419b-a0e2-0754a047acba/information-technology-support-specialist

## About the Role

The ideal candidate combines strong technical troubleshooting skills with exceptional customer service and is comfortable providing face-to-face support in a fast-paced healthcare environment., * Previous experience in desktop support, IT support, help desk, field support, or a similar technical support environment.
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 * Strong troubleshooting and problem-solving abilities.
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 * Working knowledge of Windows operating systems, Microsoft 365, mobile devices, and common enterprise applications.
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 * Strong interpersonal, communication, and customer-service skills.
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 * Ability to provide professional face-to-face support to executives, clinicians, and staff.
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 * Ability to work independently, prioritize multiple requests, and operate effectively in a fast-paced environment.
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 * Professional demeanor and strong relationship-building skills.
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## Description

This position serves as a highly visible, hands-on technology resource for hospital leaders, clinicians, and staff. The Technology Concierge will troubleshoot technical issues, coordinate resolutions, support technology initiatives, and help ensure that technology-related disruptions have minimal impact on clinical and business operations., n
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 * Provide onsite technical support for laptops, desktops, mobile devices, Microsoft 365, software applications, connectivity, peripherals, and user-access issues.
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 * Diagnose and resolve hardware, software, application, and connectivity incidents efficiently and professionally.
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 * Serve as a visible, boots-on-the-ground IT resource for hospital leadership, clinicians, and staff.
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 * Provide a high-touch, white-glove support experience to end users.
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 * Coordinate with technical support teams, Customer Success Managers, and other IT resources to escalate and resolve complex issues.
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 * Support technology deployments, upgrades, stabilization efforts, and operational-readiness initiatives.
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 * Track service requests, document resolutions, and communicate status updates to users.
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 * Build strong working relationships with clinical, administrative, and operational teams.
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 * Educate users on technology tools, digital services, and best practices.
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 * Identify recurring technology issues and communicate trends or concerns to the appropriate support teams.
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