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# Admin - SERVPRO

- **Company:** Llc (green)
- **Location:** East Stroudsburg, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/847dee05-b121-438d-bb90-a915d35a7ea4/admin-servpro

## About the Role

* 2+ year of experience in administrative support or customer service
 * Strong communication and organizational skills
 * Proficiency in Microsoft Office (Word, Excel, Outlook)
 * Ability to manage multiple tasks in a fast-paced environment
 * Professional phone and email etiquette
 * Experience with restoration industry software (e.g., Xactanalysis, DryBook, DASH) a plus
 * High school diploma or equivalent required

## Description

The Administrative Assistant plays a vital role in supporting the daily operations of the SERVPRO® office. This position handles administrative tasks, assists customers and team members, manages documentation, and ensures smooth communication between departments. The ideal candidate is organized, detail-oriented, and customer-focused, * Answer incoming phone calls and direct them appropriately

 * Provide excellent customer service and support throughout the job lifecycle
 * May create and manage job files in SERVPRO® systems (e.g., DryBook, Xactanalysis)
 * Assist with scheduling crews and coordinating job assignments
 * Track job progress and ensure documentation is complete and accurate
 * Communicate with insurance adjusters and agents as needed
 * Support billing and collections processes, including invoice preparation and follow-up
 * Order office supplies and maintain organized administrative systems
 * Assist with onboarding paperwork and employee file management
 * Perform general office duties including data entry, filing, and mail handling
 * Other duties as assigned