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# IT Help Desk Support - Level II (MSP)

- **Company:** K2 STAFFING LLC
- **Location:** Round Rock, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Systems Engineering, VoIP, Cloud Computing, CompTIA Security+, Computer Networks, System Configuration, Event Logging, Microsoft Exchange Server, File Server, Issue Tracking Systems, Networking Hardware, Local Area Networks, Windows Servers, Network Architecture, Network Monitoring, Cisco
- **Published:** October 21, 2026
- **Apply:** https://www.thejobnetwork.com/job/0f819931-f2ae-438e-bb73-82a7401bed07/it-help-desk-support-level-ii-msp

## About the Role

* Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
 * Three years of experience in a client-facing environment such as sales engineering
 * Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
 * Possesses strong organizational and time-management skills
 * Experience writing proposals for and implementation of technical solutions to fulfill business needs
 * Results-oriented, self-motivated, energetic, professional, reliable, and a team player
 * Strong understanding of technology and business productivity systems
 * Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
 * Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
 * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
 * Sales training experience is a plus
 * Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

 * CompTIA Net+ and/or CompTIA Security+
 * MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
 * CCNA or CCIE-Cisco certifications a real plus

## Description

Job DescriptionSummary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs., * Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

 * Deploying and managing Windows Servers and Active Directory
 * Designing and deploying Local Area Networks
 * Implementing and monitoring network security
 * Optimizing and maintaining network software and hardware
 * Building and deploying file servers and cloud computing solutions
 * Configuring and deploying VOIP solutions
 * Performing network infrastructure troubleshooting
 * Manage Microsoft Exchange Server
 * Telephone solutions
 * Monitors alert systems and take appropriate action as per guidelines.
 * Ability to use various messages in an event log to affect repairs.
 * Receive escalated service requests requiring an enhanced response.
 * New User On-boarding