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# Desktop Support Engineer

- **Company:** Stellar Professionals
- **Location:** Nash County, NC, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Active Directory, Computer Networks, Data Migration, Desktop Computing, File Server, Issue Tracking Systems, Network Service, Citrix Systems, Software Deployment, Software Troubleshooting, Peripherals, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/563dace1-1fea-4819-ae28-9f8222ac9b41

## About the Role

* 7+ years of hands-on experience in desktop support, technical field activities, and hardware/software troubleshooting.
 * 7+ years of experience imaging computers, migrating user data, and configuring network printers.
 * 7+ years of experience working with ServiceNow or similar ticketing systems.
 * Strong written documentation and project coordination skills.

## Description

* Hardware & Software Setup: Install, image, and configure new computers, software, local/network printers, and peripherals.
 * Data Migration: Execute smooth user data and profile migrations during computer refreshes.
 * Service Desk & Incident Management: Manage and resolve technical incident tickets using ServiceNow.
 * Enterprise Infrastructure & Access: Collaborate with teams to assist with user directory/account management (Active Directory, NCID, Citrix, Email), file servers, and network reservations.
 * Troubleshooting: Diagnose complex hardware, software, peripheral, and network communication issues.
 * Documentation & Standards: Create and maintain standard operating procedures and technical processes.
 * Project Leadership: Lead technical projects, guide team efforts, and report project status to management.