> Markdown version of [/jobs/ext/3850442-senior-servicenow-developer-virtual-agent-now-assist](https://www.wearedevelopers.com/jobs/ext/3850442-senior-servicenow-developer-virtual-agent-now-assist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior ServiceNow Developer (Virtual Agent / Now Assist)

- **Company:** Chenega MIOS
- **Location:** St. Louis, MO, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, JavaScript (Programming Language), Microsoft Excel, Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Code Review, Collaborative Software, Information Systems, Information Retrieval, Microsoft Office, Office Suite, Scrum Methodology, Search Technologies, Systems Integration, Workflow Management Systems, Cloud Platform System, Information Technology, Restful APIs, Natural Language Understanding, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/64c428c9-f9de-4f54-9cfc-c875aa55e951

## About the Role

* Bachelors degree in Computer Science, Information Systems, or related field with 8+ years of relevant experience, or equivalent education and experience.
 * 5+ years of hands-on ServiceNow development, including at least 3+ years of ServiceNow Virtual Agent implementation or support.
 * Demonstrated senior technical ownership of enterprise ServiceNow design, scripting, integrations, and production troubleshooting.
 * Experience supporting heavily customized ServiceNow workflows and controlled production releases.
 * Ability to meet contract-specific access requirements and successfully pass background and drug screening.
 * TS/SCI Security Clearance required and ability to pass a polygraph

Preferred Qualifications:

 * ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).
 * ServiceNow CIS-ITSM, ITIL 4 Foundation, or advanced Virtual Agent training.
 * Proficiency in Virtual Agent Designer, JavaScript, Glide APIs, Flow Designer, ITSM, Service Catalog, and REST integrations.
 * Hands-on experience with NLU, Now Assist, AI Search, Agent Chat, Microsoft Teams, or Performance Analytics.

Knowledge, Skills and Abilities:

 * Expert knowledge of conversational workflow design, ServiceNow scripting, integration, testing, and secure platform architecture.
 * Ability to work independently and collaboratively across multiple time-sensitive assignments.
 * Excellent technical analysis, troubleshooting, written documentation, and stakeholder communication skills.
 * Ability to explain technical risks and tradeoffs to government and contractor leadership.
 * Proficiency with Microsoft Office applications and remote collaboration tools.
 * Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
 * Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
 * Good interpersonal skills, and ability to work well with others.
 * Excellent skills in Microsoft Word, Excel, and other Office applications
 * Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
 * Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
 * Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.

## Description

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!, * Design, configure, develop, and maintain Virtual Agent topics, topic blocks, guided conversations, reusable components, and escalation paths.

 * Integrate Virtual Agent with Incident, Request, Service Catalog, Knowledge, and customized ITSM processes using Flow Designer, IntegrationHub, JavaScript, Glide APIs, and REST APIs.
 * Build automated self-service workflows for incident status, service requests, knowledge retrieval, and common troubleshooting needs.
 * Evaluate existing customizations, technical dependencies, platform security, scalability, and upgrade impacts; define sustainable integration approaches.
 * Implement structured conversations and keyword-based interactions; configure NLU intents and entities when available and licensed.
 * Assess Now Assist and generative AI readiness, licensing, governance, and security; support future proofs of concept.
 * Lead design reviews, estimates, Agile sprint planning, code reviews, technical documentation, and developer mentoring.
 * Execute unit, integration, regression, and acceptance testing; track completion, escalation, and self-service performance metrics.
 * Other duties as assigned.