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# IT support specialist (Endpoint/Intune exp)

- **Company:** Techgroup America Inc.
- **Location:** Oak Park, IL, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Networking Basics, Azure Active Directory, Software Deployment, Wi-Fi Technology, Peripherals, Microsoft InTune, Deployment Automation, Laptops, Windows Client
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/8caebc1c-e6ca-4a77-bb00-4924509fa27a

## About the Role

We are seeking an experienced IT Support Specialist to provide hands-on technical support across multiple locations. The ideal candidate will have strong troubleshooting skills, experience with Microsoft 365 and Intune, and excellent customer service abilities., * 5+ years of experience in IT support, desktop support, or helpdesk.

 * Hands-on experience with Microsoft 365 Admin Center, Microsoft Intune, and Microsoft Entra ID.
 * Strong knowledge of Windows 10/11, macOS, hardware troubleshooting, and basic networking.
 * Excellent communication, troubleshooting, and customer service skills.
 * Reliable transportation and ability to work onsite 5 days a week in Oak Park, IL.
 * Ability to lift and transport equipment up to 40 lbs.

Preferred: CompTIA A+, Network+, Microsoft MD-102, or MS-900 certifications.

## Description

* Provide Tier 1/2 support for Windows 10/11, macOS, Microsoft 365, and end-user applications.
 * Configure, deploy, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals.
 * Manage device enrollment, compliance, and application deployment using Microsoft Intune and Autopilot.
 * Handle user onboarding/offboarding, account management, and MFA resets through Microsoft Entra ID.
 * Troubleshoot hardware, software, Wi-Fi, and basic network connectivity issues.
 * Maintain IT asset inventory, documentation, and ticketing system records.
 * Support employee onboarding and provide occasional onsite support at nearby locations.