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# Instructional Technology Support Specialist

- **Company:** Virginia Union University
- **Location:** Richmond, VA, United States
- **Experience:** Experienced
- **Salary:** $43,000.0 - $48,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Learning Management Systems, Information Technology
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=80e33acc75865f46

## About the Role

* Two or more years of experience in technical support, help desk, or instructional technology support.
 * Proficiency in Microsoft 365, Canvas, and Windows and macOS troubleshooting.
 * Strong written, verbal, and interpersonal communication skills.
 * A collaborative, patient, and customer-focused mindset.
 * Must be mobile throughout the campus and able to carry light equipment.

EDUCATION
Bachelor's Degree in Instructional Technology, Information Technology, or a related field. CompTIA A+ or Network+ preferred.

## Description

Reporting to the Director of Client Services, the Instructional Technology Support Specialist provides frontline technology support to students, faculty, and staff. The position supports the Canvas learning management system (LMS) and classroom technology while handling day-to-day hardware, software, and HelpDesk requests as part of the Client Services team.
Duties and Responsibilities

 * Provide first-level technical support to students, faculty, and staff for hardware, software, and connectivity issues, escalating complex issues as needed.
 * Serve as secondary support for Canvas, working with the Senior Learning Systems Engineer to resolve LMS tickets.
 * Support faculty and students in the use of Canvas, Microsoft 365, and other instructional tools.
 * Assist with classroom presentation and AV technology in coordination with the Audio/Video Technician.
 * Set up, configure, maintain, and perform minor repairs on computers, peripherals, and classroom/lab technology.
 * Work with the HelpDesk to log, track, and resolve service requests, including tickets requiring hands-on resolution.
 * Maintain inventory records of IT equipment and document resolutions for recurring issues.
 * Assist with technology training, how-to guides, orientation sessions, and IT projects.
 * Other duties as assigned.