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# IT Technician

- **Company:** First Orion Corp.
- **Location:** North Little Rock, AR, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Amazon Web Services, Software as a Service, Collaborative Software, Cyber Security, Web Browsers, Microsoft Software, Network Architecture, Windows PowerShell, Azure Active Directory, Software Asset Management, Software Licensing, Scripting, Office365, Peripherals, Microsoft InTune, Information Technology, Atlassian Tools, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=607a9cec98d5789c

## About the Role

* 2+ years of experience in an IT service desk, desktop support, technical support, or closely related customer facing technology role, with demonstrated ability to independently resolve common user, endpoint, application, and access issues.
 * Experience installing, administering, supporting, and troubleshooting Microsoft 365 applications, identity and access tasks, SaaS applications, common Windows compatible software, browsers, collaboration tools, and account lifecycle activities.
 * Experience provisioning, supporting, troubleshooting, patching, inventorying, and securely retiring Windows and macOS endpoints, peripherals, mobile devices, printers, and conference room technology.
 * Strong customer service, communication, documentation, organization, and problem solving skills, including the ability to manage priorities, meet service expectations, validate work, protect confidential information, and escalate incidents or security concerns appropriately.
 * Reliable, accountable, process oriented work ethic with strong attention to detail, sound judgment, and the ability to identify process improvements, work effectively during service disruptions, collaborate across teams.

Bonus Points:

 * Higher education in Information Technology, Computer Science, Cybersecurity, or a related field, or relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, ITIL, or comparable technical certifications.
 * Knowledge or experience with O365 administration, Microsoft Entra ID, Intune or other endpoint management platforms, Active Directory, ServiceNow, Atlassian, or another ITSM platform, PowerShell or similar automation scripting, AWS, network infrastructure, Microsoft Surface Hubs, conference systems, security camera/NVR systems, and access control systems.

## Description

* Internal User and Executive Support - provide timely support through the IT service management process for hardware, software, accounts, access, printers, mobile devices, video conference systems, collaboration tools, and other workplace technology needs; troubleshoot issues through resolution, document work performed, communicate status, and escalate security or engineering issues appropriately.
 * Endpoint and Infrastructure Operations - order, receive, configure, deploy, maintain, recover, and securely retire Windows and macOS endpoints and peripherals; support endpoint governance, hardware and software inventory, support endpoint OS and application patch coordination, conference room technology, and access control systems.
 * Identity, SaaS, and Employee Lifecycle Support - perform approved onboarding, offboarding, and access-change activities; support identity and access administration, Microsoft 365, SaaS applications, software licensing, group and role assignments, application access, and account lifecycle tasks while following least privilege, approval, and documentation requirements.
 * Service Delivery, Documentation, and Operational Control - meet service level expectations; accurately maintain tickets, asset records, knowledge articles, procedures, and support documentation; follow First Orion policies, security standards, change-management practices, and established IT processes/procedures; identify recurring issues, process improvements, automation opportunities, capacity needs, and operational risks; participate in associated on-call rotation responsibilities.