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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Support Technician - **Company:** University of Arkansas - **Location:** Batesville, AR, United States - **Salary:** $36,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Bash Shell, BASIC (Programming Language), Software as a Service, Computer Networks, Desktop Computing, Linux, Web Browsers, Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Windows PowerShell, Cloud Services, Wide Area Networks, Wi-Fi Technology, Scripting, Enterprise Software Applications, Computer Equipment, Network Support, Laptops - **Published:** October 21, 2026 - **Apply:** https://diversityjobs.com/career/18696088/Computer-Support-Technician-Arkansas-Batesville ## About the Role Familiarity with most computer equipment Operating systems: Windows, macOS, basic Linux Basic understanding of device enrollment/management software. Knowledge of networking concepts Knowledge of Active Directory/Entra ID concepts Should be familiar with the Microsoft software suite and most operating systems and browsers. SaaS applications and cloud service basics IT service management concepts (incident, request, change) Security best practices and compliance awareness Skills Troubleshoot hardware, software, and network issues Configure and support desktops, laptops, mobile devices, and any other technical equipment that uses software Diagnose connectivity issues across LAN/WAN/Wi-Fi/VPN Install, configure, and support enterprise applications Use ticketing systems to track, prioritize, and resolve issues Communicate technical information clearly to non-technical users Document solutions and create knowledge base articles Use inventory software to track device information Use remote support and device management tools Perform basic scripting or automation (PowerShell, Bash) Abilities Ability to analyze problems methodically and identify root causes Ability to prioritize and manage multiple support requests Ability to remain calm, professional, and customer-focused under pressure Ability to learn new systems, tools, and technologies quickly Ability to work independently and escalate issues appropriately Ability to follow security policies and procedural guidelines Ability to collaborate with other IT teams and vendors Ability to adapt communication style to different users Ability to recognize potential security incidents and respond appropriately Qualifications, * The formal education equivalent of an associate degree; plus one year of computer or network support experience., * The formal education equivalent of an associate degree; plus two years of computer or network support experience., Pre-employment Screening Requirements:Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry ## Description Responsible for a wide range of activities related to computer/IT support, this includes but is not limited to; providing support to end users on a variety of issues including identification, research, and resolution of technical problems, running cable to connect devices to the network, assistance with account access issues, as well as many other IT related activities. Caring Campus Responsibilities: As a member of the UACCB community, each employee is responsible for advancing the Caring Campus culture to enhance student connection and success and to embody the campus purpose: Improve Lives. Key duties include adhering to the campus name badge policy, treating all visitors as guests, engaging with the campus community by reviewing institutional communications, participating in campus events, and supporting a collaborative, positive workplace environment. Position Duties 25% - End-user tech support (hardware, software, network) Providing tech support for faculty, staff and students on a variety of issues related to hardware, software and peripheral equipment and/or basic network issues. In regards to faculty and/or staff, this may include classroom technology as well as office technology. This includes assisting with login issues as well as assistance with the software resources that we provide for students as well as faculty and/or staff. 20% - Device management and employee onboarding Setup devices in device management system for users and distribute appropriately. Coordinate with HR as necessary for onboarding employees. 20% - HelpDesk ticket handling and coordination Manage and maintain the IT helpdesk by responding to tickets received, assigning tickets to responsible parties and creating tickets as needed. 20% - Account management and support duties Perform password resets as needed and other duties related to the position as necessary. 15% - Technology needs assessment and purchasing Order technology equipment or make recommendations based on what technology the user needs, as needed, as well as get the required supporting documentation.