> Markdown version of [/jobs/ext/3851156-it-field-service-technician](https://www.wearedevelopers.com/jobs/ext/3851156-it-field-service-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Service Technician - **Company:** EUROFINS - **Location:** Lancaster, PA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, User Authentication, Microsoft Azure, Bomgar, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, HP Thin Clients, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Microsoft Office, Microsoft Software, System Center Configuration Manager, Network Connections, Print Servers, Citrix Systems, Remote Access Technology, Remote Desktop Services, Microsoft SharePoint, Virtual Local Area Networks, Cisco WebEx, Symantec, Connectivity Problems, Office365, Firewalls (Computer Science), Microsoft Onedrive, Cisco, Servicenow, Vmware - **Published:** October 21, 2026 - **Apply:** https://jobs.smartrecruiters.com/Eurofins/744000156419829-it-field-service-technician ## About the Role Skills and Relevant Experience: + Minimum 3 years of Desktop Support w/increasing responsibilities + 1 yr. minimum of Help Desk Support (or equivalent) + 1 yr. minimum of Knowledge Management + 1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking) + Intermediate troubleshooting and repair of Windows OS's (Win10 and Win11) + Intermediate troubleshooting and repair of hardware, UPS's, installing workstations, onboarding new users, off boarding users, etc. + Intermediate troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008-2021, Windows 7 - 11, etc. + Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc. + Intermediate support for VPN and remote access, Citrix, thin clients, VMWare or equivalent + Support for Citrix FileShare, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco WebEx, SentinalOne, Remote and On-Prem imaging PC's and laptops and so much more. + Intermediate troubleshooting and providing HOW TO support for MS Office O365, MS Teams, OneDrive, SharePoint and more. + Familiarity with network connectivity, TCI/IP, Firewalls, Vlan's, Ethernet, etc. + Have basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. + Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures, + HDI Support Customer Service Representative Certification (or equivalent) + HDI Support Center Analyst Certification (or equivalent) + HDI Desktop Support Technician Certification (or equivalent) + HDI Technical Support Professional Certification (or equivalent) + ITIL Foundations Certification V3 or V4 Additional information + Authorization to work in the United States indefinitely without restriction or sponsorship + Travel up to 50% required + A+, Network+, Security+ + Microsoft MCP + Apple Certified Technician ## Description Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. + Support one or more localized laboratories to provide in-person, on-site support, 2-4 days per week. + Provide remote support to laboratories across North America. + Troubleshoot and resolve customer hardware, software and general network connectivity issues. + Break highly technical concepts down into non-technical language and communicate them to people of all IT skill levels. + Must be open-minded and considered a change agent. + Provide hands on/onsite support for various technical challenges.