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# Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Santa Clarita, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, System Configuration, Common Desktop Environments, Desktop Environments, Microsoft Software, Computer Equipment, Laptops, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3462161357&tx=KR1111FFK&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Requirements - At least 1 year of experience in a Tier I help desk, desktop support, or similar end-user support role.

 * Practical experience installing, configuring, and troubleshooting PCs, laptops, monitors, and other desktop peripherals.
 * Working knowledge of Windows desktop environments, including support for Windows 11 and general familiarity with Windows 10.
 * Ability to follow defined support procedures, document work accurately, and manage tasks independently in an onsite setting.
 * Foundational understanding of troubleshooting Microsoft applications and desktop hardware issues.
 * Familiarity with Active Directory and common support activities such as password resets and user account assistance.
 * Experience with desktop imaging or workstation deployment processes.
 * Exposure to ServiceNow, Microsoft 365, endpoint management tools, or entry-level IT certifications such as CompTIA A+ is a plus.

## Description

We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment., * Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.

 * Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.
 * Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.
 * Receive, track, and update technical support requests through the organization's ticket management system.
 * Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.
 * Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.
 * Handle common desktop support tasks such as software installation, password assistance, and basic user account support.
 * Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.