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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Support Senior Associate - **Company:** Fasttek Global - **Location:** Louisville, KY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Active Directory Federation Services, Data Analysis, Apple IOS, Software Applications, Application Services, Microsoft Azure, Cisco Routers, Linux, Information Technology Operations, Local Area Networks, Linux System Administration, Windows PowerShell, Productivity Software, Software Maintenance, Microsoft SharePoint, VMware VSphere, Computer Network Operations, Office365, Virtual Environment, Microsoft InTune, Information Technology, SDN Network, Process Control Systems, Cisco - **Published:** October 21, 2026 - **Apply:** https://www.fasttek.com/hr_job?adId=445153 ## About the Role * A 2-year or higher college degree * An eagerness to learn, embrace, and practice within our defined IT Operations * A strong desire to learn manufacturing and business practices from our IT perspective * A broad business and manufacturing mindset * An understanding of computer-based tools, computing infrastructure, and an interest in processes that support manufacturing operations * A willingness to work in a high-pressure production environment * An utmost commitment to support a 24x7 operation * A willingness to learn, adapt, and embrace new technologies * A willingness to get hot, cold, and dirty in a semi-tempered plant floor environment The successful candidate should have the following qualifications: * Strong written and verbal communication skills * Ability to multi-task; manage multiple tasks/projects * The ability to efficiently adjust communications effectively across all audience levels of varying competencies and diversities (line operator, supervisor, engineer, area management, plant management, business vendors, and globally distributed & cross functional IT support teams) * A motivated self-starter who can take initiative in identifying, investigating, and solving problems without supervision * The candidate must be reliable, dependable, and punctual * Able to safely lift 50 lbs without assistance and be able to walk 1-2 miles per shift Skills Required: * IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support Experience Required: The successful candidate will have or be willing to quickly learn the following: * Microsoft Windows and Linux server administration experience * Cisco routers and switches experience, including basic staging, troubleshooting and cabling * Cisco software-defined architecture (SDA) troubleshooting and implementation experience * Microsoft SharePoint, Azure / InTune, and Active Directory / ADFS experience * VMWare vSphere experience * Microsoft Windows client OS experience * Microsoft Office365 experience * Apple iOS, iPhones, iPads experience * Android device experience * Computer, printer, handheld terminal, monitor, and other peripheral support experience Experience Preferred: * Desired, but not required; qualifications, degrees, experiences Plant floor manufacturing experience * Plant floor automation (Rockwell Control systems, PLCs, etc) * PowerShell scripting * 4-year undergraduate degree Education Required: * High School Diploma / GED Education Preferred: * Bachelor's Degree ## Description This is an Information Technology Operations based role that supports the Louisville Assembly Plant - home of the Fathom. Louisville prides itself on being a leader in vehicle technology. This is an outstanding opportunity to be a member of the plant's Site IT team and to assist in redefining and reimagining how Site IT lends support to the manufacturing team. As a member of Site IT you will be hands-on in helping the plant produce Built Our Tough vehicles. As part of the job responsibilities, you will be engaged to support a broad range of Our IT infrastructure and application services in use daily to produce our high-quality vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility. The successful candidate will work with global teams for technical troubleshooting, data analysis, and problem resolution of plant floor applications and infrastructure; as well as leading various efforts to ensure all supported applications meet Ours productivity goals. You will also interface daily with all plant business operations, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to expand your IT skillset while becoming proficient in manufacturing operations at Our Motor Company., * Support a multi-shift operation in a manufacturing plant * Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary * Provide technical support (IT Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout a manufacturing space * Interface with corporate IT and business owners to prioritize improvement efforts * Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage, execute business continuity plans, support escalations, and provide "hands and feet" support with our international support team (DBA, Server Operations, Ops Control, Network Operations, etc) * Focus on the integration / long term maintenance of applications and hardware * Assist the Site IT Manager with managing assignments and workload * Develop, maintain, and share accurate support documentation * Support of local network equipment in a Cisco based environment * Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem * Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment